We collect information that you voluntarily provide and information that is automatically gathered when you interact with our website and services.

1.1 Information You Provide Directly

• Business contact information: name, company name, job title, email address, phone number, and mailing address when you submit inquiries, request quotes, or initiate OEM/ODM cooperation.
• Communication records: messages, emails, and correspondence exchanged through our website forms, email, or other communication channels.
• Transaction information: order details, shipping addresses, and payment-related information necessary to fulfill business orders.

1.2 Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on pages, referral sources, click patterns, and navigation paths.
• Location data: approximate geographic location derived from your IP address.

We use the information we collect for the following purposes:

• Business communication: To respond to your inquiries, provide product information, process OEM/ODM requests, and manage ongoing business relationships.
• Order fulfillment: To process orders, arrange shipping, and provide after-sales support for our smart lock products and accessories.
• Service improvement: To analyze website usage patterns, improve our website functionality, and enhance user experience.
• Marketing communications: To send product updates, industry news, and promotional materials (only with your consent, where required by law).
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

For visitors and business partners located in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Contractual necessity: Processing is necessary for the performance of a contract or to take pre-contractual steps at your request (e.g., processing orders, responding to OEM/ODM inquiries).
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, website analytics, and maintaining business relationships, provided these interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (e.g., for marketing communications or non-essential cookies), you may withdraw your consent at any time.
• Legal obligation: Processing is necessary to comply with legal requirements applicable to our business.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., hosting providers, logistics partners, payment processors), subject to confidentiality obligations.
• Platform partners: When you use products integrated with third-party platforms (such as Tuya or TTLock), those platforms may collect and process data according to their own privacy policies. We recommend reviewing their respective privacy policies.
• Legal requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

As a China-based manufacturer serving international markets including Europe, the Middle East, Russia, Australia, and South America, your personal data may be transferred to and processed in the People's Republic of China and other countries where our service providers operate.

When transferring data outside of the EEA, we implement appropriate safeguards to ensure an adequate level of data protection, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Appropriate technical and organizational security measures
• Data processing agreements with third-party service providers

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Business inquiries: Retained for up to 3 years after the last communication, unless an active business relationship exists.
• Transaction records: Retained for the duration required by applicable tax and commercial laws (typically 5-10 years).
• Website analytics data: Retained in aggregated or anonymized form for up to 26 months.

When data is no longer needed, we securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and updates
• Secure data storage with backup procedures

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days, or as required by applicable law.

If you are located in the EEA and believe that our processing of your personal data violates the GDPR, you have the right to lodge a complaint with your local supervisory authority.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Our website may contain links to third-party websites, platforms, or services (such as Tuya, TTLock, or social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our website and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days of receipt.